🎓 Student Intern Lee Physician Group Contact Center (PRN)

📍 Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
🏥 Department: Lee Physician Group (LPG) Contact Center
🕒 Work Type: PRN (As Needed)
💲 Pay Rate: $20.00 per hour
📅 Regular Schedule: Monday Wednesday | 8:00 AM 2:00 PM
Additional Availability: May occasionally be asked to work until 4:30 PM based on operational needs

🌟 Launch Your Professional Career in Healthcare

Are you a college student or recent graduate looking to gain valuable real-world experience in a professional healthcare environment?

The Student Intern position within the Lee Physician Group Contact Center offers an excellent opportunity to develop workplace skills, gain exposure to healthcare operations, and build experience that can help launch your career.

No extensive work history is required. We are looking for dependable individuals who are eager to learn, enjoy helping others, and are excited to gain professional experience in a fast-paced office setting.

📞 About the LPG Contact Center

The Lee Physician Group Contact Center serves as a critical connection between patients and healthcare providers. Team members assist patients with scheduling appointments, registration activities, and answering a variety of healthcare-related inquiries.

As a Student Intern, you'll gain hands-on exposure to:

• Customer service and patient communication
• Healthcare scheduling and registration processes
• Professional office operations
• Call center technology and workflow management
• Department projects and administrative support

You'll work alongside experienced professionals while learning how healthcare organizations deliver exceptional patient experiences.

💼 What You'll Be Doing

Patient Access & Contact Center Support

• Assist with patient scheduling and registration activities
• Support inbound patient communication workflows
• Help document and record patient interactions accurately
• Provide exceptional customer service while maintaining professionalism
• Learn healthcare systems and operational processes

Administrative & Project Support

• Assist with general office and administrative duties
• Participate in department-specific projects and initiatives
• Support communications, events, and special assignments
• Collaborate with project teams and internal committees
• Gain exposure to healthcare business operations and process improvement initiatives

Professional Development

• Build workplace communication skills
• Learn healthcare industry best practices
• Network with leaders and team members across the organization
• Develop organizational, analytical, and problem-solving skills

🏢 Work Environment

This is a fully onsite position located at the Orion Building in Fort Myers.

You can expect to:

• Work in a professional office setting
• Primarily work from a cubicle workstation
• Spend much of the day using a computer and dual monitors
• Answer and support customer calls
• Remain seated for extended periods
• Work in a fast-paced, team-oriented environment

📊 Performance Expectations

Like many professional contact centers, success is measured through key performance indicators. During training and onboarding, you'll learn expectations related to:

• Schedule adherence and attendance
• Call handling efficiency
• Accuracy and completion of post-call work
• Quality and professionalism during customer interactions
• Customer service excellence

Full details will be discussed during the interview and training process.

🎓 Training Program

We set our team members up for success with a structured training program.

Important Training Information

8-week paid training program required for all new hires

📅 Training Schedule: Monday Friday
🕗 8:00 AM 4:30 PM

Please note:

• Attendance during training is extremely important
• Missing training days may delay progression
• New training classes begin every two weeks
• Training must be completed before working independently

This Role May Be a Great Fit If You...

Are dependable and arrive on time

Enjoy helping people and talking on the phone

Are comfortable learning new computer systems

Can work in a structured office environment

Possess strong communication skills

Want to gain professional healthcare experience

Thrive in a fast-paced setting

Have a positive attitude and willingness to learn

🎯 Minimum Qualifications

Education

• High School Diploma or GED required
• Currently pursuing a Bachelor's degree OR
• Graduated from an accredited university within the last year

Preferred Experience

• Experience with academic, volunteer, community service, or professional projects
• Customer service or community-focused experience preferred
• Demonstrated commitment to teamwork, quality, service, and professionalism

Skills & Knowledge

• Strong verbal and written communication skills
• Excellent customer service skills
• Ability to type at least 30 words per minute
• Strong computer and data entry skills
• Proficiency with Microsoft Office applications
• Ability to multitask and remain organized in a fast-paced environment
• Ability to work collaboratively as part of a team

Preferred Qualifications

• Medical terminology knowledge
• Epic experience
• Bilingual skills

🚀 Why Join Lee Health?

This internship offers more than just a jobit provides an opportunity to:

• Gain professional office experience
• Learn healthcare operations from industry professionals
• Develop customer service and communication skills
• Build your resume with meaningful experience
• Network within one of Southwest Florida's leading healthcare organizations
• Explore future career opportunities within healthcare

If you're ready to gain valuable experience, grow professionally, and make a difference while helping patients navigate their healthcare journey, we'd love to meet you! 🌟