Senior Information Systems Educator

Location:Education Training and Development Center -12451 Gateway BlvdFort Myers FL 33913

Department: IS Informatics

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$43.59 - $56.66 / hour

Job Summary

The IS Senior Educator is responsible for the operational oversight, coordination, and continuous improvement of the Epic training environment and classroom experience across the organization. This role requires a strong understanding of the Epic training ecosystem, including Epic Hosting refresh cycles, upgrade processes, and nightly environment refreshes to ensure training systems remain aligned, functional, and optimized for end-user readiness.

In partnership with IS leadership and Epic Hosting, this role coordinates system downtimes, maintenance schedules, and associated training impacts, and aligns upgrade-related training timelines. The IS Senior Educator is also responsible for triaging and coordinating requests related to MST build and MST access to support training and operational needs.

Reporting directly to the System Director of Technology Education, this role operates with a high degree of autonomy and requires exceptional attention to detail, strong organizational skills, and the ability to independently manage multiple priorities in a dynamic environment.

Key Responsibilities

Training Environment & System Coordination

• Maintain operational oversight of the Epic training environment, ensuring alignment with Epic Hosting refresh cycles, upgrades, and nightly refresh processes
• Partner with IS leadership and Epic Hosting to coordinate system downtimes, maintenance schedules, and training impacts
• Coordinate and align upgrade training timelines
• Triage and coordinate requests for MST build and MST access

Classroom Operations & Logistics

• Lead day-to-day classroom operations, including scheduling, logistics, and support of credentialed trainers, proctors, and learners
• Manage classroom schedules and reservations via Outlook
• Coordinate room logistics, relocations, and external reservation requests
• Oversee classroom environment, conduct, and technology to ensure a professional and supportive learning experience
• Manage classroom logistics including materials, printing, and meal coordination
• Maintain wayfinding boards and technical displays

Training Coordination, Oversight & Credentialing

• Coordinate Epic vendor training requirements for IS staff
• Obtain Director-level and above approval for training required to maintain certifications
• Provide oversight to Principal Trainers, including alignment and development
• Oversee credentialing processes and manage recertification timelines to ensure compliance and consistency

Training Materials & Resource Management

• Support updates to lesson plans and exercises
• Ensure VirtuaLee Technology Education PLY resources are accurate, organized, and maintained

Epic Functionality Support

• Maintain responsibility for Epic Whats New functionality, including testing and troubleshooting when issues arise

Coordination & Escalation

• Serve as a central point of coordination and escalation for training and classroom-related issues
• Initiate follow-up and engage cross-functional teams as needed
• Ensure timely resolution through clear and consistent communication

Core Competencies

• Attention to detail
• Organizational and coordination skills
• Ability to work independently
• Strong communication skills
• Ability to manage multiple priorities in a dynamic environment

Education:Bachelor's degree preferred. May accept 7 years of relevant experience in lieu of degree.

Experience:Minimum 7 years of Training/Education experience required.

Certification: Principal Trainer accreditation/certification required.

License:N/A

Other:Good listening skills.

US:FL:Fort Myers