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Job Details

TRANSFER CENTER ACCESS SPECIALIST

Location: Fort Myers, FL
Department: TRANSFER CENTER
Categories: Clinical Support, Nursing Support, Service/Support
Type: Part-Time
Shift: 7:00 PM-7:00 AM
Schedule: Variable

Description:

Asists in the communication and coordination of patient entry, and transfers within and outside of LMHS. This position will interact with hospital staff, physicians, and ambulance dispatchers. This position must be committed to delivering the highest quality service with an exceptional customer experience.

This team member must be comfortable in a fast paced environment and possess the ability to prioritize, be extremely detailed oriented and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.

Requirements:

Education: High School or equivalent. Paramedic training or healthcare related education desired.

Experience: Previous customer relations and experience in the healthcare environment

Certifications: Paramedic certificate if applicable

Other: Knowledge and understanding of telephone etiquette. Computer skills and data entry. Excellent verbal and written skills


External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable.
General Requirements (has the ability to…)
Sit - Continually ( i.e. Daily)
Stand - Continually ( i.e. Daily)
Walk - Continually ( i.e. Daily)
Drive - Continually ( i.e. Daily)
Bend - Frequently ( i.e. Weekly)
Climb - Continually ( i.e. Daily)
Kneel - Continually ( i.e. Daily)
Crouch - Continually ( i.e. Daily)
Twist - Continually ( i.e. Daily)
Maintain Balance - Continually ( i.e. Daily)
Reach - Continually ( i.e. Daily)

Sensory Requirements (has ability for…)
Far Vision - Continually ( i.e. Daily)
Near Vision - Continually ( i.e. Daily)
Depth Perception - Continually ( i.e. Daily)
Seeing Fine Details - Continually ( i.e. Daily)
Hearing Norm Speech - Continually ( i.e. Daily)
Hearing Overhead Pages - Continually ( i.e. Daily)
Telephone use - Continually ( i.e. Daily)

Mental & Emotional Requirements (ability to…)
Cope with high level of stress - Continually ( i.e. Daily)
Make decisions under high pressure - Continually ( i.e. Daily)
Cope with anger/fear/hostility of others in a calm way - Continually ( i.e. Daily)
Manage altercations - Continually ( i.e. Daily)
Concentrate - Continually ( i.e. Daily)
Handle a high degree of flexibility - Continually ( i.e. Daily)
Handle multiple priorities in stressful situation - Continually ( i.e. Daily)
Work alone - Occasionally (i.e. Monthly)
Demonstrate high degree of patience - Continually ( i.e. Daily)
Adapt to shift work - Occasionally (i.e. Monthly)
Work in areas that are close and crowded - Continually ( i.e. Daily)

Hand Manipulation (ability with…)
Simple Grasping - Continually ( i.e. Daily)
Firm Grasping - Continually ( i.e. Daily)
Fine Manipulation - Continually ( i.e. Daily)
Use of Keyboards - Continually ( i.e. Daily)

Required Lifting (ability to lift…)
Up to 10 lbs - Continually ( i.e. Daily)
11 to 24 lbs - Frequently ( i.e. Weekly)

Pushing/Pulling (ability to push and pull…)
Up to 10 lbs - Continually ( i.e. Daily)
11 to 24 lbs - Continually ( i.e. Daily)
25 to 34 lbs - Continually ( i.e. Daily)

Environmental (may be exposed to…)
Chemical Agents - Occasionally (i.e. Monthly)
Dust, Fumes, Gases Occasionally (i.e. Monthly)
Loud Noises - Occasionally (i.e. Monthly)