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LeeHealthCareers

Career Paradise

ca·reer par·a·dise | /ke’rir ,pere’dīs/ noun

Scheduling Specialist I

Job Details

Location:
Fort Myers, FL

Category:
Scheduling

Type:
Full Time

Job Ref:
11062

Location: Orion Building 

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Department: LPG Contact Center

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Workdays/Nights: Days

6330 Orion Drive

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Shift: 1

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7:00:00 AM to 7:00:00 PM

Fort Myers, FL 33912

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Work Type: Full Time

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Exempt: No

Job Summary

    We are ExceptionalLee caring! 

    Lee Health creates a safe environment for our patients and staff that is inclusive; where each individual feels welcomed, valued, and treated with respect and dignity.

    • Lee Health is seeking experienced  Contact Center Professionals that enjoy working in a high volume environment - may take 100 calls or more a day. 
    • This is a heavily computer based role and all candidates will need to complete and pass a typing test with 30 WPM or more to be considered. 
    • The Contact Center is open 7am to 7pm, 7 days a week - Schedules will vary and may include weekends. 
    • $500.00 sign on bonus with a one year working commitment to Lee Health.
    • Shift differential of $1.50 after 3pm.
    • Remote work may be considered after proven performance. 

    The Patient Access Specialist position is very often the first point of contact with LMHS for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, outpatient facilities and offices. The Patient Access Specialist plays a key role in LMHS success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Patient Access Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300 providers and/or 1100 different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position could require utilizing a work queue to make outbound calls to patients per physician order to schedule their outpatient procedure(s) and/or office visits. The person in this position must be comfortable in a fast paced environment, and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.

    Job Requirements

    Responsibilities:

    Educational Requirements

    Degree/Diploma ObtainedProgram of StudyRequired/
    Preferred
    and/or
    High School Diploma or EquivalentRequiredand

    Additional Requirements

    Post high school training or college preferred


    Experience Requirements

    Minimum Years RequiredArea of ExperienceRequired/
    Preferred
    and/or
    1 YearCustomer ServiceRequiredand
    1 YearSchedulingPreferred

    Additional Requirements

    Epic experience a plus


    State of Florida Licensure Requirements

    LicensesRequired/
    Preferred
    and/or
    Not Required

    Certifications/Registration Requirements

    Certificates/RegistrationsRequired/
    Preferred
    and/or

    Other Requirements

    Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Must be able to type 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Ability to speak bilingual is helpful.

    US:FL:Fort Myers



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