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Referral Coordinator

Location: 6630 Orion Drive, Fort Myers, FL
Department: LPG Referral
Categories: Clerical
Type: Full-Time
Shift: 8:00 AM-5:00 PM
Schedule: Days

Description:

This job facilitates referrals by processing internal, outgoing, and incoming referral entries. The referral coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. The referral coordinator will also be responsible for maintaining communication/relationship with the assigned practice. This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. Processing > 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment is an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies, and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.

Requirements:

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/or
High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or
Less than 1 YearClerical/AdministrativeRequiredand
InsurancePreferredor
Customer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/or
Not Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.