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Job Details

PT Hospitalist Access Specialist

Location: Fort Myers, FL
Department: TRANSFER CENTER
Categories: Allied Health, Clerical, Clinical Support, Nursing, Nursing Support, Professional
Type: Part-Time
Shift: -
Schedule: Variable

Description:

The Transfer Center, located at Lee Memorial Hospital is looking for a Part Time Hospitalist Access Specialist.

We have 3 day shifts per week 5:00 am to 5:00 pm available as well as 1 - 2 night shifts available from 5:00 pm to 5:00 am.

The Hospitalist Access Center Specialists is often the first point of contact for hospital admissions and hospitalist communication. This role involves taking inbound calls from providers, physician offices, emergency rooms, and hospital staff. The Hospitalist Access Specialist plays a key role in Lee Health’s success. This interaction with hospital staff impacts emergency room wait times and provider contact time. Therefore, efficiency, productivity, and superior customer service are essential to success in this job role. Lee Health is committed to delivering the highest quality service with an exceptional customer experience.

Requirements:

Education Requirements: High school diploma, post high school training or college preferred

Experience Requirements 1 YR customer service required

State of Florida Licensure Requirements: N/A

Certifications/Registration Requirements: N/A

Other: Medical terminology/experience desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills is required. Must be able to type 35 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office Suite


Job Specifications (Physical & Mental Requirements)
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable.
General Requirements (has the ability to…)
Sit - Continually ( i.e. Daily)
Stand - Frequently ( i.e. Weekly)
Walk - Frequently ( i.e. Weekly)
Drive - Not Applicable
Bend - Occasionally ( i.e. monthly)
Climb - Not Applicable
Kneel - Occasionally ( i.e. monthly)
Crouch - Occasionally ( i.e. monthly)
Twist - Frequently ( i.e. Weekly)
Maintain Balance - Continually ( i.e. Daily)
Reach - Continually ( i.e. Daily)

Sensory Requirements (has ability for…)
Near Vision - Continually ( i.e. Daily)
Seeing Fine Details - Continually ( i.e. Daily)
Hearing Norm Speech - Continually ( i.e. Daily)
Hearing Overhead Pages - Not Applicable
Telephone use - Continually ( i.e. Daily)

Mental & Emotional Requirements (ability to…)
Cope with high level of stress - Continually ( i.e. Daily)
Make decisions under high pressure - Frequently ( i.e. Weekly)
Cope with anger/fear/hostility of others in a calm way - Frequently ( i.e. Weekly)
Manage altercations - Occasionally ( i.e. monthly)
Concentrate - Continually ( i.e. Daily)
Handle a high degree of flexibility - Continually ( i.e. Daily)
Handle multiple priorities in stressful situation - Frequently ( i.e. Weekly)
Work alone - Continually ( i.e. Daily)
Demonstrate high degree of patience - Continually ( i.e. Daily)
Adapt to shift work - Continually ( i.e. Daily)
Work in areas that are close and crowded - Continually ( i.e. Daily)

Hand Manipulation (ability with…)
Simple Grasping - Continually ( i.e. Daily)
Firm Grasping - Continually ( i.e. Daily)
Fine Manipulation - Continually ( i.e. Daily)
Use of Keyboards - Continually ( i.e. Daily)

Required Lifting (ability to lift…)
Up to 10 lbs Continually ( i.e. Daily)
11 to 24 lbs Occasionally ( i.e. monthly)
25 to 34 lbs Occasionally ( i.e. monthly)

Pushing/Pulling (ability to push and pull…)
Up to 10 lbs Continually ( i.e. Daily)

Environmental (may be exposed to…)
Chemical Agents Occasionally ( i.e. monthly)
Dust, Fumes, Gases Occasionally ( i.e. monthly)
Loud Noises Occasionally ( i.e. monthly)