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Job Details

PRN Customer Service Representative - Outpatient Rehab at Sanctuary Outpatient & Surgery Center

Location: Fort Myers, FL
Department: REHABILITATION SERVICES-SANCTUARY
Categories: Clerical
Type: PRN/Per Diem
Shift: 8:00 AM-4:30 PM
Schedule: Days

Description:

The Customer Service Representative position is responsible for providing excellent customer service (internal & external) and for all aspects of patient business activity within a walk-in center. In a physician office, this position assumes additional responsibilities in the absence of the Supervisor. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Other responsibilities include preparing daily deposits and assuring the smooth running of the business office operations. This position is able to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends required.

Requirements:

Education: High School or Equivalent Experience: One year's experience in physician office or equivalent.

Training: May train on-the-job.

Licensure: None

Other: Requires communication skills, basic math, and computer skills.


General Requirements (has the ability to.) Sit - Continually ( i.e. Daily) Stand - Continually ( i.e. Daily) Walk - Continually ( i.e. Daily) Drive - Frequently ( i.e. Weekly) Bend - Continually ( i.e. Daily) Climb - Continually ( i.e. Daily) Kneel - Continually ( i.e. Daily) Crouch - Continually ( i.e. Daily) Twist - Continually ( i.e. Daily) Maintain Balance - Continually ( i.e. Daily) Reach - Continually ( i.e. Daily) Sensory Requirements (has ability for.) Far Vision - Occasionally (i.e. Monthly) Frequently ( i.e. Weekly) Continually ( i.e. Daily) Near Vision - Continually ( i.e. Daily) Color Vision - Occasionally (i.e. Monthly) Frequently ( i.e. Weekly) Continually ( i.e. Daily) Depth Perception - Continually ( i.e. Daily) Seeing Fine Details - Continually ( i.e. Daily) Hearing Norm Speech - Continually ( i.e. Daily) Hearing Overhead Pages - Continually ( i.e. Daily) Telephone use - Continually ( i.e. Daily) Mental & Emotional Requirements (ability to.) Cope with high level of stress - Continually ( i.e. Daily) Make decisions under high pressure - Continually ( i.e. Daily) Cope with anger/fear/hostility of others in a calm way - Continually ( i.e. Daily) Manage altercations - Frequently ( i.e. Weekly) Concentrate - Continually ( i.e. Daily) Handle a high degree of flexibility - Continually ( i.e. Daily) Handle multiple priorities in stressful situation - Continually ( i.e. Daily) Work alone - Frequently ( i.e. Weekly) Demonstrate high degree of patience - Continually ( i.e. Daily) Adapt to shift work - Frequently ( i.e. Weekly) Work in areas that are close and crowded - Continually ( i.e. Daily) Required Lifting (ability to lift.) 35 to 50 lbs - Frequently ( i.e. Weekly) Pushing/Pulling (ability to push and pull.) Over 100 lbs - Continually ( i.e. Daily) Environmental (may be exposed to.) Infectious Diseases - Continually ( i.e. Daily)