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Practice Manager Employee Health Services

Location: 13685 Doctor's Way, Fort Myers, FL
Department: Employee Health Services
Categories: Management
Type: Full-Time
Shift: 7:30 AM-5:00 PM
Schedule: Days


This position manages the patient experience at our Employee Health Clinics serving approximately 17,000 employees, providers, medical staff, and volunteers within the Lee health System; including 5 hospitals and a large number of outpatient settings. Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance. Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice. This position is responsible for the recruitment, development and supervision of staff. Ability to apply effective communication strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice. Performs all duties in a manner which promotes teamwork and reflects the mission and values of Lee Memorial Health System. Responsible for practices with 4 to 10 full-time providers. May supervise up to two locations.

Additional Experience Requirements:
- Previous Employee Health Clinic experience required


Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/

Additional Requirements

ACMPE certification strongly preferred.

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
2 YearsPhysician Practice/Outpatient ManagementRequired

Additional Requirements

Knowledge of ambulatory care operations; background in clinic procedures including schedule management, patient registration, use of electronic health record, patient flow, billing and referrals and authorizations. Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic health record and billing software applications. Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and workflows and report operational metrics to staff and providers. Must have experience with creating budgets and communicating financial information to staff and providers. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization.

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements