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LeeHealthCareers

Career Paradise

ca·reer par·a·dise | /ke’rir ,pere’dīs/ noun

Performance Excellence Specialist

Job Details

Location:
Fort Myers, FL

Category:
Professional

Type:
Full Time

Schedule:
Days

Job Ref:
10386

The Performance Excellence Specialist plays a key role in supporting the Strategy and Innovation divisions purpose - to anticipate the future and continuously create new value for our patients/consumers, community and collaborators. The Specialist is an influencer at various levels of the organization and acts as a facilitator, coach, and change agent with a balance of creative and critical thinking skills. The Performance Excellence Specialist provides internal performance and process improvement consulting services for Lee Health while also collaborating across the division to advance our Innovation Program and Strategic Planning Process goals. Specialists are responsible for leading prioritized projects related to Lee Healths Strategic Objectives. This position reports to the Director of Performance Excellence.

JOB REQUIREMENTS

Education Requirements:

  • Bachelors Degree required, Masters Degree Desired/Preferred

Experience Requirements:

  • Experience leading complex projects of varying scope and scale simultaneously
  • Track record of balancing multiple methods to successfully bring value to the client through facilitation, process improvement, change management, and design thinking for innovation.
  • 2-3 years of work in consultative environment providing performance and process improvement consulting services

State of Florida Licensure Requirements: N/A

Certifications Preferred:

  •  Lean Six Sigma
  • Project Management Professional
  • Change Management
  • Sterling/Baldrige Examiner

JOB STANDARDS:

Minimum Knowledge, Skills, and Abilities:

Mindset

  • Systems thinking/operational thinking
  • Learning agility/adaptability
  • Team-oriented (utility player)
  • Results/Execution oriented
  • Resiliency

Knowledge

  • Project/Process improvement methodologies (PMBOK)
  • Coaching methodologies
  • Sterling Organizational Excellence Framework
  • Data literacy
  • Client Management

Skills/Abilities

Master Facilitation Skills

  • Ability to pivot dialogue under pressure guide a group of people (8-40 people virtually, in person, or hybrid environment) building consensus/facilitating group decision

Project Plan Development & Management through the project lifecycle

  • Scoping skills
  • Gathering & organizing data
  • Collaboratively setting targets
  • Connecting/Bridging seemingly disparate systems, processes, projects
  • Conflict resolution skills

Influencing

  • Interpersonal flexibility
  • Emotional Intelligence
  • Ability to build trusted partnerships with various audiences
  • Navigating ambiguity

Situational Leadership

  • Flexible presence based on audience (frontline leaders to executives)
  • Ability to balance people and project needs
  • Proactively provides feedback relevant to the situation at hand


POSITION RESPONSIBILITIES: 

  1. Provide project management, operational improvement, and guidance support to clients ranging from mid-level management and senior leader executives
  2. Utilize various skills to highlight key barriers and develop solutions using a combination of quantitative and qualitative methodologies.
  3. Engage with many stakeholders of professional backgrounds to accomplish project objectives.
  4. Ability to work independently on large scale initiatives with minimal guidance
  5. Communication effectively the needs, plans, and results of the initiatives that we are engaged in


Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/or
Bachelor'sScienceRequiredand
Master'sBusiness or Healthcare fieldPreferred

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or
3 yearsprocess improvementrequired

Additional Requirements

Experience leading complex projects of varying scope and scale simultaneously

Track record of balancing multiple methods to successfully bring value to the client through facilitation, process improvement, change management, and design thinking for innovation.

2-3 years of work in consultative environment providing performance and process improvement.


State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/or
Not Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or

  Certifications Preferred:

Lean Six Sigma

Project Management Professional

Change Management

Sterling/Baldrige Examiner


US:FL:Fort Myers



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