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Performance Excellence Specialist

Location: 4211 Metro Prkwy, Fort Myers, FL
Department: Performance Excellence Office
Categories: Professional
Type: Full-Time
Shift: 8:00 AM-5:00 PM
Schedule: Days


Join our team of mission-driven and compassionate caregivers and be part our journey to Exceptional Patient Experience.

The Performance Excellence Specialist is deeply engaged to support the organization every day to achieve performance excellence. Performance Excellence Specialist supports the organization through the delivery of Lean Facilitation and/or Project and Program Management.

Additional Responsibilities may include, but are not limited to:

  • Deliver ever improving value to patients, other customers and stakeholders and overall organizational effectiveness to improve health care quality by providing facilitation and project management to support integration of the Performance Excellence Framework.
  • Apply Business Intelligence and Critical Thinking to role model Data Driven Decision Quality.
  • Demonstrates Business Acumen and organizational savvy.
  • Support operational leaders in integration of daily management for strategic deployment, e.g. huddle board and visual management connection to system strategies.
  • Management of project plans including the scope, schedule and cost.
  • Supporting Continuous lean learning for performance excellence through multifaceted delivery settings, i.e. classroom, online, one-on-one, small group sessions.

Additional Experience Requirements:
  • Experience in Lean training and Facilitation (Plan Do Check Act Sessions, Strategic PDCA’s, Root Cause Analysis, 5 Why’s, etc.)
  • Experience managing small, medium and large programs and projects with the ability to support operational leaders by managing scope, time, quality and budget.

Have Questions? Chat with the Recruiter:
Ryan Smith

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Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Master'sBusiness or Healthcare fieldPreferred

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
3 yearsprocess improvementrequired

Additional Requirements

Minimum of 3 years of experience in directing process improvement and change management initiatives, in an acute care setting, ambulatory practice, or in a consulting capacity. Demonstrated history of operational excellence results including completed projects with measurable outcomes.

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements


• Lean Bronze Society of Manufacturing Engineering or certificate obtained within 6 Months of hire date. OR

Six Sigma Green Belt certification OR

Project Management Professional PMP certification