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Job Details

Patient Outreach Medical Assistant

Location: Fort Myers, FL
Department: PATIENT OUTREACH/NURSE TRIAGE
Categories: Medical Assistant
Type: Full-Time
Shift: 8:00 AM-4:30 PM
Schedule: Days

Description:

The Patient Outreach Medical Assistant performs concurrent and retrospective clinical chart reviews and abstracts data for the purpose of reporting clinical quality measures and risk assessments. The information will be entered into the required electronic assessments/forms to support LPG quality initiatives (HEDIS, Medicare Star, etc.) and pay for performance or shared savings initiatives. There is no hands on patient care in this position, but if you like to help patients by supporting their continued health in this administrative role, this could be the perfect position for you!

This position provides indirect assistance to the physician, patient and care team by supporting patient adherence to the medical plan of care and/or evidenced based medicine guidelines to include all appropriate preventative and disease-specific screenings, lab/diagnostic testing and scheduled follow up appointments. Communicates with this population of patients via telephone, MyChart, or the preferred method of correspondence to support the patient adherence to the plan of care and/or evidenced based medicine guidelines and documents their intervention in the electronic health record.

Requirements:

Education Requirements: High school diploma, GED. Associates/ Occupational Associates Degree in Medical Assisting or Diploma from Vocational Medical Assisting Program preferred.

Experience Requirements: 3 years (fulltime) recent clinical experience in Internal Medicine and/or Family Practice utilizing an electronic health record required.

Certifications/Registration Requirements: Medical Assisting credential through AAMA, AMT, NCCT or NHA required within 2 years of hire.

Other: Computer proficiency in Microsoft applications (Word, Excel) required. AHA BLS required (must be obtained within first 90 days of hire. Early/late hours and/or weekends may be required.


External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable.
General Requirements (has the ability to…)
Sit - Continually ( i.e. Daily)
Stand - Continually ( i.e. Daily)
Walk - Continually ( i.e. Daily)
Drive - Frequently ( i.e. Weekly)
Bend - Continually ( i.e. Daily)
Climb - Continually ( i.e. Daily)
Kneel - Continually ( i.e. Daily)
Crouch - Continually ( i.e. Daily)
Twist - Continually ( i.e. Daily)
Maintain Balance - Continually ( i.e. Daily)
Reach - Continually ( i.e. Daily)

Sensory Requirements (has ability for…)
Near Vision - Continually ( i.e. Daily)
Seeing Fine Details - Continually ( i.e. Daily)
Hearing Norm Speech - Continually ( i.e. Daily)
Hearing Overhead Pages - Continually ( i.e. Daily)
Telephone use - Continually ( i.e. Daily)

Mental & Emotional Requirements (ability to…)
Cope with high level of stress - Continually ( i.e. Daily)
Make decisions under high pressure - Continually ( i.e. Daily)
Cope with anger/fear/hostility of others in a calm way - Continually ( i.e. Daily)
Manage altercations - Frequently ( i.e. Weekly)
Concentrate - Continually ( i.e. Daily)
Handle a high degree of flexibility - Continually ( i.e. Daily)
Handle multiple priorities in stressful situation - Continually ( i.e. Daily)
Work alone - Frequently ( i.e. Weekly)
Demonstrate high degree of patience - Continually ( i.e. Daily)
Adapt to shift work - Frequently ( i.e. Weekly)
Work in areas that are close and crowded - Continually ( i.e. Daily)

Hand Manipulation (ability with…)
Simple Grasping - Continually ( i.e. Daily)
Firm Grasping - Continually ( i.e. Daily)
Fine Manipulation - Continually ( i.e. Daily)
Use of Keyboards - Continually ( i.e. Daily)

Required Lifting (ability to lift…)
35 to 50 lbs - Occasionally ( i.e. monthly)

Pushing/Pulling (ability to push and pull…)
Over 100 lbs - Occasionally ( i.e. monthly)

Environmental (may be exposed to…)
Infectious Diseases - Continually ( i.e. Daily)