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Job Details

Patient Financial Representative

Location: 224 Santa Barbara Blvd, Cape Coral, FL
Department: Revenue Cycle Admin
Categories: Clerical, Service/Support
Type: Full-Time
Shift: 8:00 AM-4:30 PM
Schedule: Days

Description:

Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution. Offers credit counseling to resolve self-pay balances, makes monthly payment agreements and post payments while exploring various discount opportunities. Provides knowledge of insurance processing at both a claim and guarantor level. Processes accounts for bad debt placement or legal collection action. Acts as a patient advocate by evaluating medical debt to determine financial need and assist with Medicaid enrollment, financial assistance or other state and federal programs. Processes patient correspondence received by mail, lockbox, email and My Chart. All duties are performed for both professional and facility accounts.

Requirements:

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/or
High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or
1 YearFinanceRequiredor
1 YearHealthcareRequired

State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/or

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or