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Job Details

Patient Financial Representative

Location: 224 Santa Barbara Blvd, Cape Coral, FL
Department: Revenue Cycle Admin
Categories: Clerical, Service/Support
Type: Full-Time
Shift: 8:00 AM-4:30 PM
Schedule: Days

Description:

Assists customers with inquiries and promotes positive customer relations within a high call setting and frequent face-to-face customer interaction. The ability to work independently within a positive team environment is a must. Excellent communication and problem solving skills are mandatory. Displays a positive attitude and friendly personality along with excellent customer services skills at all times. Ability to appropriately handle stress and complexity of the position and with regard to the changing needs of the patients, families and the Health System.

This position will be part of the Financial Assistance and Patient Advocacy Team. Duties may include, but are not limited to: Evaluates needs and provides assistance to patients, visitors, and employees in person or via phone regarding their patient billing questions; reviewing and managing accounts for Financial Assistance or Medicaid eligibility to ensure timely and accurate approval and denials or billing; completes appropriate account follow-up on assigned work ques and reports; applies applicable adjustments and utilizes all avenues of reimbursement prior to assigning an account to Financial Assistance or an outside collection agency; processes all correspondence as assigned from patients or from internal system departments; supports health care system employees with their billing question needs and handles their patient accounts to ensure timely resolution of their balances.

Requirements:

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/or
High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or
1 YearFinanceRequiredor
1 YearHealthcareRequired

State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/or

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or

Data entry skills, general computer skills, typing of 15 wpm, customer service skills, communication, spelling and interpersonal skills, and teamwork abilities. Must have ability to operate office equipment (phone, fax, copier).