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Job Details

Patient Business Services Rep

Location: Fort Myers, FL
Department: PATIENT BUSINESS OFFICE
Categories: Service/Support
Type: Full-Time
Shift: 8:00 AM-4:30 PM
Schedule: Days

Description:

Must be a High school graduate or equivalency. One to two years of previous healthcare or financial related experience necessary. Previous experience with insurance collections within a hospital or medical office setting is preferred. Must promote positive employee and customer relations, and have the ability to work independently or within a positive team environment is essential. Responsible for reconciliation of the accounts receivable by working assigned reports and must be able to produce high volumes. Must have the capability to track problems and trends and report them to the Management. Applies applicable adjustments and utilizes all avenues of reimbursement prior to assigning an account to self-pay. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times. A friendly personality and positive attitude required.

Requirements:

Education: High School or Equivalent (GED) Experience: Minimum of 1 year medical or health care experience preferred but not required. Training: On the job training provided. License: Not Required. Other: Data entry skills, general computer skills, customer service skills, communication, spelling and interpersonal skills, and teamwork abilities. Must have ability to operate office equipment (phone, fax, and copier).
License: N/A

Other: Medical terminology knowledge required. Excellent computer skills with the ability to type a minimum of 30 WPM is required. Ability to speak multiple languages is helpful. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service skills are also required; including verbal and written communication.


General Requirements (has the ability to.) Sit - Continually ( i.e. Daily) Stand - Continually ( i.e. Daily) Walk - Continually ( i.e. Daily) Drive - Continually ( i.e. Daily) Bend - Continually ( i.e. Daily) Climb - Continually ( i.e. Daily) Kneel - Continually ( i.e. Daily) Crouch - Continually ( i.e. Daily) Twist - Continually ( i.e. Daily) Maintain Balance - Continually ( i.e. Daily) Reach - Continually ( i.e. Daily) Sensory Requirements (has ability for.) Far Vision - Continually ( i.e. Daily) Near Vision - Continually ( i.e. Daily) Color Vision - Continually ( i.e. Daily) Depth Perception - Continually ( i.e. Daily) Seeing Fine Details - Continually ( i.e. Daily) Hearing Norm Speech - Continually ( i.e. Daily) Hearing Overhead Pages - Continually ( i.e. Daily) Telephone use - Continually ( i.e. Daily) Mental & Emotional Requirements (ability to.) Cope with high level of stress - Continually ( i.e. Daily) Make decisions under high pressure - Continually ( i.e. Daily) Cope with anger/fear/hostility of others in a calm way - Continually ( i.e. Daily) Concentrate - Continually ( i.e. Daily) Handle a high degree of flexibility - Continually ( i.e. Daily) Handle multiple priorities in stressful situation - Continually ( i.e. Daily) Work alone - Continually ( i.e. Daily) Demonstrate high degree of patience - Continually ( i.e. Daily) Adapt to shift work - Continually ( i.e. Daily) Work in areas that are close and crowded - Continually ( i.e. Daily) Required Lifting (ability to lift.) Up to 10 lbs - Continually ( i.e. Daily) 11 to 24 lbs - Continually ( i.e. Daily) Pushing/Pulling (ability to push and pull.) Over 100 lbs - Frequently ( i.e. Weekly) Environmental (may be exposed to.) Infectious Diseases - Frequently ( i.e. Weekly) Others (note below) Communicates clearly verbally Continually ( i.e. Daily)