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Job Details

Patient Business Services Rep

Location: 12550 New Brittany Blvd, Fort Myers, FL
Department: Lee Behavioral Center
Categories: Clerical
Type: Full-Time
Shift: 8:00 AM-4:30 PM
Schedule: Days


As a first point of access for Lee Memorial Health System customers this position completes and assists with insurance verification, authorization, and financial screening to secure maximum reimbursement for the Health System. The position requires above average ability to calculate, communicate and collect deposit requirements. These individuals are also responsible for screening for possible assistance through government and/or financial assistance programs. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times. These team members also assist with departmental training and act as lead resource for staff in the absence of management.


Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
High School Diploma or EquivalentRequired

Post high school training required. Associates Degree or in the process of obtaining degree preferred

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
1 YearCustomer ServiceRequiredand
2 YearsHealthcareRequiredor
2 YearsScheduling

Experience with EPIC preferred.

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements


Other Requirements

Medical terminology knowledge required. Excellent computer skills are required. Ability to speak multiple languages is helpful. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service skills are also required; including verbal and written communication.