6630 Orion Drive, Fort Myers, FL
Department: LPG Call Center
Categories: Clerical, Service/Support
Shift: 7:00 AM-7:00 PM
The Patient Access Specialist position is very often the first point of contact with LMHS for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, outpatient facilities and offices. The Patient Access Specialist plays a key role in LMHS success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Patient Access Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1100+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position could require utilizing a work queue to make outbound calls to patients per physician order to schedule their outpatient procedure(s) and/or office visits. The person in this position must be comfortable in a fast paced environment, and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.
|Degree/Diploma Obtained||Program of Study||Required/|
|High School Diploma or Equivalent||Required||and|
|Minimum Years Required||Area of Experience||Required/|
|1 Year||Customer Service||Required||and|
Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Must be able to type 20 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Ability to speak bilingual is helpful.