Location: Orion Building
Department: Central Scheduling
6630 Orion Drive
Shift: Shift 1
9:00:00 AM to 5:30:00 PM
Fort Myers, FL 33912
Work Type: Full Time
Lee Health has an exciting opportunity to join us in the Central Scheduling Office as a Patient Access Specialist! If you have a passion for giving great customer service and helping others this is the job for you. Working in the Central Scheduling Department you will quite often be the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. This job does not require any collections!! Work hours are 9am-5:30pm Mon-Fri. The Patient Access Specialist plays a key role in LMHS success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience.
The Patient Access Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300 providers and/or 1100 different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position could require utilizing a work queue to make outbound calls to patients per physician order to schedule their outpatient procedure(s) and/or office visits. Qualifications: The person in this position must be comfortable in a fast paced environment, and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department. This role requires excellent verbal and customer service skills. Having a career with Lee Health offers: Room for growth and development in your career An environment of Caring People, Inspiring Health Exceptional Benefits package, including paid days off, top tier health coverage, and 5% retirement match
|Degree/Diploma Obtained||Program of Study||Required/|
|High School Diploma or Equivalent||Required||and|
Post high school training or college preferred
|Minimum Years Required||Area of Experience||Required/|
|1 Year||Customer Service||Required||and|
Epic experience a plus
Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Must be able to type 20 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Ability to speak bilingual is helpful.