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Job Details

Part Time ER Financial Counselor

Location: Fort Myers, FL
Department: Lee Memorial Health System
Categories: Clerical
Type: Part-Time
Shift: -
Schedule: Variable


The brand new Golisano Children's Hospital in Fort Myers is seeking several Part Time ER Financial Counselors. Shifts will vary:

3:00 pm to 11:30 pm
8:00 am to 4:30 pm
7:30 am to 3:30 pm
10:30 am to 7:00 pm

If you are looking for a part time position in our new hospital this is an exciting opportunity. Qualified candidates will be scheduled for a typing test (you must be able to type 30 WPM) and will have the opportunity to discuss available work shifts with a recruiter.

As a first point of access for Lee Memorial Health System customers this position completes and assists with insurance verification, authorization, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication which occurs telephonically, in person, and bed-side in a direct clinical care setting. Requires extensive computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times.


Education: High School or equivalent required. Post high school training or college preferred.

Experience: 1 year experience in customer relations role. 1 year healthcare/scheduling experience preferred (Epic experience a plus)

Training: On the job training provided.

License: N/A

Other: Medical terminology knowledge desired. Excellent computer skills with the ability to type a minimum of 30 WPM is required. Ability to speak multiple languages is helpful. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service skills are also required; including verbal and written communication.

Job Specifications (Physical & Mental Requirements) External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable. General Requirements (has the ability to…) Sit - Continually ( i.e. Daily) Stand - Continually ( i.e. Daily) Walk - Continually ( i.e. Daily) Bend - Frequently ( i.e. Weekly) Climb - Continually ( i.e. Daily) Kneel - Occasionally (i.e. Monthly) Crouch - Occasionally (i.e. Monthly) Twist - Continually ( i.e. Daily) Maintain Balance - Continually ( i.e. Daily) Reach - Continually ( i.e. Daily) Sensory Requirements (has ability for…) Far Vision - Continually ( i.e. Daily) Near Vision - Continually ( i.e. Daily) Color Vision - Continually ( i.e. Daily) Depth Perception - Seeing Fine Details - Continually ( i.e. Daily) Hearing Norm Speech - Continually ( i.e. Daily) Hearing Overhead Pages - Continually ( i.e. Daily) Telephone use - Continually ( i.e. Daily) Mental & Emotional Requirements (ability to…) Cope with high level of stress - Continually ( i.e. Daily) Make decisions under high pressure - Continually ( i.e. Daily) Cope with anger/fear/hostility of others in a calm way - Continually ( i.e. Daily) Manage altercations - Occasionally (i.e. Monthly) Concentrate - Continually ( i.e. Daily) Handle a high degree of flexibility - Continually ( i.e. Daily) Handle multiple priorities in stressful situation - Continually ( i.e. Daily) Work alone - Occasionally (i.e. Monthly) Demonstrate high degree of patience - Continually ( i.e. Daily) Adapt to shift work - Continually ( i.e. Daily) Work in areas that are close and crowded - Continually ( i.e. Daily) Hand Manipulation (ability with…) Simple Grasping - Continually ( i.e. Daily) Firm Grasping - Continually ( i.e. Daily) Fine Manipulation - Continually ( i.e. Daily) Use of Keyboards - Continually ( i.e. Daily) Required Lifting (ability to lift…) Up to 10 lbs Continually ( i.e. Daily) Pushing/Pulling (ability to push and pull…) Over 100 lbs - Continually ( i.e. Daily) Environmental (may be exposed to…) Infectious Diseases Continually ( i.e. Daily) Chemical Agents Continually ( i.e. Daily) Dust, Fumes, Gases Continually ( i.e. Daily) Extremes in Temperature or Humidity Hazardous or Moving Equipment Continually ( i.e. Daily) Loud Noises Continually ( i.e. Daily) Others (note below) Communicates clearly verbally Able to walk three miles Able to multi-task