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Job Details

IS Help Desk Technician - Data Center Operator

Location: Fort Myers, FL
Department: I-S INFORMATION TECHNOLOGY SVCS
Categories: IT, Service/Support
Type: Full-Time
Shift: 7:00 AM-7:30 PM
Schedule: Days

Description:

Lee Health is joined in health with our community—we are here to be a trusted partner, empowering lives through care and compassion.  Having a career with Lee Health offers valuable growth opportunities, market competitive compensation, and exceptional benefits that address your holistic health.

Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.  In addition, this person will also provide monitoring/scheduling services to all Lee Health Systems.

Additional Experience Requirements:
- 1 year of previous Computer troubleshooting and support experience PREFERRED
- Previous Customer Service experience REQUIRED
- Previous Help Desk experience PREFERRED

Preferred Experience/Skills:
- Mainframe skills in TSO and CA7 scheduling

Requirements:

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/or
High School Diploma or EquivalentRequired

Additional Requirements

Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or
No Experience Required

Additional Requirements

Knowledge of basic computer skills and networking

State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/or
Not Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or
MCSE (Microsoft Certified Solutions Expert)Preferredor
MCSA (Microsoft Certified Solutions Associate)Preferred