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Job Details

ER Financial Counselor

Location: Fort Myers, FL
Department:
Categories: Clerical
Type: Full-Time
Shift: 7:00 AM-7:00 AM
Schedule: Variable

Description:

Are you a caring, compassionate, customer service focused individual who enjoys helping people? If so, read on!

When you join Lee Health, you’ll enjoy getting involved to continuously improve your skills. Here, our employees feel welcomed, valued and respected, so it’s no wonder we are in the 98th percentile for employee engagement when ranked against the national health care database. Having a career with Lee Health offers valuable growth opportunities, market competitive compensation, and exceptional benefits that address your holistic health. We even offer Tuition Reimbursement and / or Grants to grow your career with Lee Health.

Lee Health attracts the brightest stars, so if selected, we will contact you to discuss next steps.


As a first point of access for Lee Memorial Health System customers this position completes and assists with insurance verification, authorization, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication which occurs telephonically, in person, and bed-side in a direct clinical care setting. Requires extensive computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times.

Requirements:

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/or
High School Diploma or EquivalentRequiredor

Additional Requirements

Post high school training or college preferred.

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or
1 YearCustomer ServiceRequiredand
1 YearHealthcarePreferredor
1 YearSchedulingPreferred

Additional Requirements

Experience with Epic is a plus.

State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/or
Not Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or