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Job Details

ER Financial Counselor

Location: Fort Myers, FL
Department: Lee Health
Categories: Clerical, Service/Support
Type: HUB Req
Shift: 7:00 AM-7:00 AM
Schedule: Variable

Description:

First point of access for Lee Memorial Health System Emergency Department customers. Identifies the patient and creates a patient record by obtaining and entering demographic, insurance, and financial information at the time of registration. Collects monies, verifies insurance, and ensures authorization for services. Displays excellent customer service skills at all times. Must be Multi-task oriented with excellent critical thinking skills and possess the ability to appropriately handle complexity and stress within the changing needs of the patients, families and the Health System.

Requirements:

This is a GENERAL POSTING that will allow ER Financial Counselor applicants to submit their application to Variable Hospitals.

Locations : Golisano Children Hospital, Lee Memorial, Health Park, Gulf Coast & Cape Coral

Shifts: 1st, 2nd, & 3rd


VERY IMPORTANT: YOU NEED NOT APPLY TO THIS POSITION MORE THAN ONCE.

YOU MAY ONLY APPLY FOR (5) POSITIONS WITHIN 90 DAYS.



JOB REQUIREMENTS: Education: High School Diploma or GED Required. Experience: 6 months clerical experience. Insurance & customer service experience preferred. Training: On the job training provided. License: N/A Other: Communication and interpersonal skills required. General computer and data entry skills, excellent customer service skills, ability to problem solve, trouble shoot, and operate office equipment (phone, fax, and copier). Medical terminology preferred.


Job Specifications (Physical & Mental Requirements) External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable. General Requirements (has the ability to…) Sit - Continually ( i.e. Daily) Stand - Continually ( i.e. Daily) Walk - Continually ( i.e. Daily) Bend - Frequently ( i.e. Weekly) Climb - Continually ( i.e. Daily) Kneel - Occasionally (i.e. Monthly) Crouch - Occasionally (i.e. Monthly) Twist - Continually ( i.e. Daily) Maintain Balance - Continually ( i.e. Daily) Reach - Continually ( i.e. Daily) Sensory Requirements (has ability for…) Far Vision - Continually ( i.e. Daily) Near Vision - Continually ( i.e. Daily) Color Vision - Continually ( i.e. Daily) Depth Perception - Seeing Fine Details - Continually ( i.e. Daily) Hearing Norm Speech - Continually ( i.e. Daily) Hearing Overhead Pages - Continually ( i.e. Daily) Telephone use - Continually ( i.e. Daily) Mental & Emotional Requirements (ability to…) Cope with high level of stress - Continually ( i.e. Daily) Make decisions under high pressure - Continually ( i.e. Daily) Cope with anger/fear/hostility of others in a calm way - Continually ( i.e. Daily) Manage altercations - Occasionally (i.e. Monthly) Concentrate - Continually ( i.e. Daily) Handle a high degree of flexibility - Continually ( i.e. Daily) Handle multiple priorities in stressful situation - Continually ( i.e. Daily) Work alone - Occasionally (i.e. Monthly) Demonstrate high degree of patience - Continually ( i.e. Daily) Adapt to shift work - Continually ( i.e. Daily) Work in areas that are close and crowded - Continually ( i.e. Daily) Hand Manipulation (ability with…) Simple Grasping - Continually ( i.e. Daily) Firm Grasping - Continually ( i.e. Daily) Fine Manipulation - Continually ( i.e. Daily) Use of Keyboards - Continually ( i.e. Daily) Required Lifting (ability to lift…) Up to 10 lbs Continually ( i.e. Daily) Pushing/Pulling (ability to push and pull…) Over 100 lbs - Continually ( i.e. Daily) Environmental (may be exposed to…) Infectious Diseases Continually ( i.e. Daily) Chemical Agents Continually ( i.e. Daily) Dust, Fumes, Gases Continually ( i.e. Daily) Extremes in Temperature or Humidity Hazardous or Moving Equipment Continually ( i.e. Daily) Loud Noises Continually ( i.e. Daily) Others (note below) Communicates clearly verbally Able to walk three miles Able to multi-task