Epic ADT Team Lead (Patient Access)
Fort Myers, FL
Department: I/S PATIENT ACCESS/ACCOUNTING
Shift: 8:00 AM-4:30 PM
In addition to project management duties/expectations, the Epic ADT Team Lead will assume additional responsibilities. This position is responsible for collaborating with the Operational Departments to support all of the applications that support patient access (scheduling, registration, referral) workflows from an Epic and Non-Epic application perspective. This will include, but is not limited to Non-Epic applications such as call center technology, Eligibility vendors, ABN vendors, etc. The lead will be responsible for ensuring production support needs are met, optimizations are appropriately prioritized with the operational owners and that we are continuing to promote standardize design wherever possible. Structured and consistent communication forums will be established and LMHS project management activities will be utilized. Take ownership and is accountable to lead a team in the implementation of assigned projects and/or support services to insure optimum quality design, timeliness, cost effectiveness, and supportability. The Epic ADT Team Lead is a working team member as well as the leader of the designated team of staff members. Leads, coaches, motivates and retains assigned staff, while promoting teamwork on assigned projects to achieve organizational expectations for the project/services. Accountable for the results and performance of the assigned team members as well as the overall team's accomplishments. Serves as a role model in the areas of work ethic, values, leadership, customer service and a genuine concern for patients and the community. Under the general guidance of their Manager, the Team Leader is responsible for formulating and managing the team which includes Recruiting and selection of team members Hiring, retention and termination of staff Supervision and leadership of assigned staff Mentoring, coaching and direction setting for team members Performing mid year and annual staff reviews.
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- Bachelor's Degree and/or at least 5 yrs of increasingly responsible experience
- Epic ADT Certification required
- Epic Cadence certification is preferred
- Strong technical background with Epic ADT and Patient Access
- 5 years of Leadership experience in IS or Revenue cycle department required
- previous experience successfully managing large scale projects
Training: Clinician, Healthcare Operations and/or IT training License: Clinician preferred for certain positions and/or PMP Certification preferred Other: Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), MS Project and Visio (or similar tools) Job Specifications (Physical & Mental Requirements) External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable.
General Requirements (has the ability to.) Sit - Continually ( i.e. Daily) Stand - Continually ( i.e. Daily) Walk - Continually ( i.e. Daily) Sensory Requirements (has ability for.) Near Vision - Continually ( i.e. Daily) Hearing Norm Speech - Continually ( i.e. Daily) Telephone use Continually ( i.e. Daily) Mental & Emotional Requirements (ability to.) Cope with high level of stress - Continually ( i.e. Daily) Make decisions under high pressure - Continually ( i.e. Daily) Cope with anger/fear/hostility of others in a calm way - Occasionally (i.e. Monthly) Manage altercations - Occasionally (i.e. Monthly) Concentrate - Continually ( i.e. Daily) Handle a high degree of flexibility - Continually ( i.e. Daily) Handle multiple priorities in stressful situation - Continually ( i.e. Daily) Work alone - Continually ( i.e. Daily) Demonstrate high degree of patience - Continually ( i.e. Daily) Adapt to shift work - Continually ( i.e. Daily) Work in areas that are close and crowded - Occasionally (i.e. Monthly) Hand Manipulation (ability with.) Simple Grasping - Occasionally (i.e. Monthly) Firm Grasping - Occasionally (i.e. Monthly) Fine Manipulation - Occasionally (i.e. Monthly) Use of Keyboards - Continually ( i.e. Daily) Required Lifting (ability to lift.) Up to 10 lbs - Occasionally (i.e. Monthly) Pushing/Pulling (ability to push and pull.) Up to 10 lbs - Occasionally (i.e. Monthly) Environmental (may be exposed to.) Loud Noises - Occasionally (i.e. Monthly)