636 Del Prado Blvd, Cape Coral, FL
Department: Language Services
Shift: 8:00 AM-4:30 PM
Assists in the facilitation of communication between non-English speaking customers and the staff in all departments. Candidates should be fluent in oral and written communication, both in English and the language source. In addition, provides administrative and secretarial to Diversity Manager. Serves as initial contact person and responds to customer needs in a timely and customer-focused manner. Coordinates monthly meetings, takes minutes and coordinates special events. Schedules training sessions and ensures facility set-up. Maintains and updates strategic plans, reports, assessments, etc. Duties include clerical assistance with correspondence; calendars/schedules, travel arrangements, as well as other related functions as assigned or requested. Requires excellent time management and priority decision-making skills. Demonstrates efficiency in researching various subjects utilizing the internet, books, articles, videos, etc..
|Degree/Diploma Obtained||Program of Study||Required/|
|High School Diploma or Equivalent||Required|
Formal education, experience in English and the other language source.
|Minimum Years Required||Area of Experience||Required/|
|Less than 1 Year||Medical Interpretation||Required|
Must have excellent communication and customer service skills; a good working knowledge of computer applications, e.g., internet, Front Page, DI Diver, Microsoft Office Suite (MS Word, MS Excel, Power Point); critical thinking skills; ability to work independently; and accurately type a minimum of 40 words per minute. Must also possess strong communication skills and be very customer-service oriented. Must be able to read, write, and speak English and the other language source. Must be able to function in an environment in which client may be seriously ill and receiving acute/emergency care, including life threatening events and end of life issues. Demonstrates good judgment in dealing with ethical issues that may arise. Must possess strong interpersonal skills to interact with patients, their families, and health care staff. Must be flexible and is expected to travel between campuses as needed. Should be familiar with anatomy, physiology, and medical concepts and terminology. Must be able to accurately translate written documents on occasion.