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Job Details

Customer Service Representative - The Children's Rehab Center of North Collier

Location: 3361 Pine Ridge Road, Naples, FL
Department: The Childrens Rehabilition Center of North Collier
Categories: Clerical
Type: Full-Time
Shift: 8:00 AM-6:00 PM
Schedule: Days

Description:

 

Lee Health is looking for a TALENTED and CARING Customer Service Representative to join our AMAZING team. We are a well-respected health system dedicated to providing a caring, compassionate, safe and healthy environment.

If you share our vision for exceeding expectations and you’re passionate about creating an exceptional patient experience, we invite you to take advantage of this unique opportunity. You’ll also enjoy competitive compensation and comprehensive benefits, and enjoy a culture designed to encourage work-life balance, so you are able to care for yourself and your patients. Here, employees feel welcomed, valued and respected, so it’s no wonder we are in the 98th percentile for employee engagement when ranked against the national health care database.


The ideal candidate will be bilingual (English and Spanish) and have at least 1 year of medical office experience.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

NAP15

Requirements:

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/or
High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Preferred
and/or
Less than 1 YearClerical/AdministrativeRequiredand
InsurancePreferredor
Customer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

LicensesRequired/
Preferred
and/or
Not Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/
Preferred
and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.