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Job Details

Customer Service Representative

Location: 9299 College Parkway, Fort Myers, FL
Department: Lee Health
Categories: Service/Support
Type: Full-Time
Shift: 7:00 AM-5:00 PM
Schedule: Days

Description:

Do you have a passion to make an impact on peoples lives? Do you have an empathetic heart ? Are you looking to advance with a progressive organization? If so then this role is for you.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.