Customer Service Representative
Fort Myers, FL
Department: Administration Services - SNU
Categories: Professional, Service/Support
Shift: 11:00 AM-7:30 PM
Are you a caring, compassionate/proficient/experienced professional who loves/enjoys making people happy/helping customers/patients in a team-oriented setting? If so, read on!
When you join Lee Health as a CSR, you’ll enjoy getting involved to continuously improve your skills. Here, you'll feel welcomed, valued and respected, so it’s no wonder we are in the 98th percentile for employee engagement when ranked against the national health care database. Having a career with Lee Health offers valuable growth opportunities, market competitive compensation, and exceptional benefits that address your holistic health. We even offer Tuition Reimbursement and / or Grants to grow your career with Lee Health.
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
|Degree/Diploma Obtained||Program of Study||Required/|
|High School Diploma or Equivalent||Required|
|Minimum Years Required||Area of Experience||Required/|
|Less than 1 Year||Clerical/Administrative||Required||and|
Additional Requirements1-2 years prior experience required for Lee Health Solutions.
State of Florida Licensure Requirements