Customer Service Representative
Fort Myers, FL
Department: Lee Health
Shift: 7:00 AM-5:00 PM
Are you looking for an exciting opportunity to work for a progressive organization ? Well if you love to help people also then Lee Health is the place for you .
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements:Education: High School graduate or Equivalent Experience: Minimum of 1-3 years experience in customer relation role Training: Familiar with Practice Management Systems License: None Other: Excellent customer service and computer skills required. Ability to solve problems and demonstrate critical thinking skills.