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Job Details

Customer Service Representative

Location: Fort Myers, FL
Department:
Categories: Service/Support
Type: Full-Time
Shift: 8:00 AM-5:00 PM
Schedule: Days

Description:

Do you love helping others?  If so, then come join a thriving organization in a role where you will make a difference in people’s lives daily as a Customer Service Representative.  If you aspire to work for a stable company that provides ample opportunities for career advancement then look no more. We are Lee Health.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements:

Education: High School graduate or Equivalent Experience: Minimum of 1-3 years experience in customer relation role Training: Familiar with Practice Management Systems License: None Other: Excellent customer service and computer skills required. Ability to solve problems and demonstrate critical thinking skills.