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ca·reer par·a·dise | /ke’rir ,pere’dīs/ noun

Customer Service Representative - Registration Services - Bonita Community Health Center

Job Details

Bonita Springs, FL 34135

Customer Service

Full Time


Job Ref:

Location: Bonita Community Health Center


Department: Registration Services


Workdays/Nights: Days

3501 Health Center Blvd


Shift: Shift 1


8:00:00 AM to 4:30:00 PM

Bonita Springs, FL 34135


Work Type: Full Time


Exempt: No

Job Summary

Join our team of mission-driven and compassionate caregivers and be part our journey to Exceptional Patient Experience.

Come join our Registration Services team at the Bonita Community Health Center as a Customer Service Representative! The position is responsible for providing a high-level of customer service in a team based environment for all aspects of patient business activity within the Practice/Department. 

  • This is an entry-level customer service role - great for those who wish to begin a career in Healthcare.
  • Full-time role with a schedule of Monday to Friday 8:00AM to 4:30PM
  • Located in Bonita Springs, Florida.
  • Starting pay typically ranges from $15.00 to 17.15/hourly.
  • Candidates that are bilingual preferred.
  • Prior medical office experience preferred. 

Having a career with Lee Health offers: Room for growth and development in your career An environment of Caring People, Inspiring Health. Exceptional Benefits package, including paid days off, top tier health coverage, and 5% retirement match.

Responsibilities include, but are not limited to: 

  • Handling Phones
  • Patient Appointment Scheduling
  • Patient Check-in
  • Insurance Verification
  • Authorization
  • Pre-certifications
  • Referrals
  • Posting Charges
  • Initial Collections
  • Prepping Well-coded and Accurate Billing
  • Maintaining Medical Records

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Job Requirements


Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Less than 1 YearClerical/AdministrativeRequiredand
Customer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements


Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Bonita Springs

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