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Customer Service Representative ( Office Coordinator )

Location: 12801 Westlinks Drive, Fort Myers, FL
Department: Business Office
Categories: Clinical Support
Type: Full-Time
Shift: 8:00 AM-4:00 PM
Schedule: Days

Description:

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements:

Educational Requirements
Required:
  • High School Diploma or Equivalent (GED)
Preferred:
Additional Requirements:
Experience
Required:
  • Less than 1 year Clerical/Administrative

Preferred:
  • Insurance or Customer Service
Additional Requirements:
  • 1-2 years prior experience required for Lee Health Solutions.
State of Florida Licensure Requirements
Required:
  • not required
Additional Requirements:
Certifications/Registration Requirements
Required:
Preferred:
Additional Requirements:
  • Basic Life Support (BLS) may be required at some locations within 90 days of hire.