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Customer Service Representative-LPG OB/GYN-Rotating Locations

Location: Fort Myers, FL
Category: Customer Service
Type: Full Time
Schedule: Days


Location: Rotating 


Department: LPG Obstetrics and Gynecology


Workdays/Nights: Days

Page Field/Bass Rd


Shift: Shift 1


6:30:00 AM to 5:30:00 PM

Fort Myers, FL 33901


Work Type: Full Time


Job Summary

Lee Health is seeking a Customer Service Rep to join our growing organization! This position involves working with our OB/GYN practice and will rotate between Page Field and our Women and Children's Medical Center off of Bass Road. The shifts rotate ( 6:30am-3:30pm, 7am-4pm, 8am-5pm, and 8:30am-5:30pm) so you must have some flexibility. You will be responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. We offer excellent benefits and a supportive team environment. Medical office experience is a plus but not required. 


  • Handling telephones
  • Patient appointment scheduling
  • Patient check-in
  • Insurance verification
  • Authorization
  • Pre-certifications
  • Referrals
  • Posting charges
  • Initial collections
  • Preparing well-coded and accurate billing and maintenance of medical records
  • Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts.
  • Late hours, holidays and weekends may be required.
  • Other duties as assigned by the Manager/Supervisor of the department.

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Less than 1 YearClerical/AdministrativeRequiredand
Customer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements


Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers