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Customer Service Representative

Location: 9299 College Parkway, Fort Myers, FL
Department: Lee Health
Categories: Clerical
Type: Full-Time
Shift: 8:00 AM-5:00 PM
Schedule: Days

Description:

Are you a caring professional with a positive, can-do attitude who will strive to provide first-class customer service?

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. We currently have full time and part time positions available in Fort Myers, Cape Coral, Estero, and Bonita! Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.