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Customer Service Representative-Children's Rehab Center-N. Collier

Location: 3361 Pine Ridge Road, Naples, FL
Category: Customer Service
Type: Full Time
Schedule: Days


Department: Rehabilitation Services


Shift: Shift 1


Workdays/Nights: Days

Location: GCHSWF - Naples Nicklaus


Work Type: Full Time


8:00:00 AM to 6:30:00 PM

Job Summary

Lee Health has an exciting opening for a Customer Service Rep at our Children's Rehab Services location in Naples. Hours may vary. We strive to give the best patient experience and are looking for caring and compassionate people to join our team. The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Experience in a medical office or with medical terminology is very helpful in this role. Bi-lingual is also a big plus!

Job Duties

Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
Less than 1 YearClerical/AdministrativeRequiredand
Customer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements


Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.