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Job Details

Certified Financial Counselor-Telecommute

Location: 23190 Fashion Drive, Estero, FL
Department: Registration Services
Categories: Clerical, Professional, Service/Support
Type: Full-Time
Shift: 8:00 AM-4:30 PM
Schedule: Variable


As a first point of access for Lee Health customers this position completes and assists with insurance verification, authorization, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication which occurs telephonically, in person, and bed-side in a direct clinical care setting. Requires extensive computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times. This position is eligible to work remotely when all requirements of the Lee Health Telecommuting Policy are met and the request to telecommute is approved by the Director, Central Insurance Verification. If approved to work remotely, under certain circumstances, for coverage purposes, this position may be required to assist the on-site registration team by registering patients in person and bed-side in a direct clinical care setting.


Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/
High School Diploma or EquivalentRequiredor

Additional Requirements

Post high school training or college preferred.

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/
1 YearCustomer ServiceRequiredand
1 YearHealthcarePreferredor
1 YearSchedulingPreferred

Additional Requirements

Experience with Epic is a plus.

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements

CRCS-P (Certified Revenue Cycle Specialist-Professional)Required