Location:Women and Children's Medical Plaza -15901 Bass RoadFort Myers FL 33908

Department: Rehab Svcs Women and Childrens Med Plaza

Work Type: Full Time

Shift: Shift 1/7:00:00AM to 6:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

🌟 Customer Service Representative Outpatient Rehabilitation Services 🌟

📍 Women and Children's Medical Plaza
15901 Bass Road, Fort Myers, FL 33908

💲 Compensation

Starting Pay: $20.00 per hour

At Lee Health, we are proud to offer compensation that is above market rate for many entry-level healthcare support roles. All external candidates will start at $20.00/hour.

🎉 Exceptional Benefits from Day One

Lee Health offers a comprehensive benefits package designed to support you and your family:

Competitive medical, dental, and vision insurance
Generous paid time off and paid holidays
Retirement savings plans with employer contributions
Tuition reimbursement and career development opportunities
Employee wellness programs
Life and disability insurance options
Employee Assistance Program (EAP)
Opportunities for advancement within one of Southwest Florida's largest healthcare systems

Make a Difference for Children and Families

Are you a customer service professional who enjoys helping others and creating positive experiences? Join our Outpatient Rehabilitation Services team at the Women and Children's Medical Plaza, where you will play an important role in supporting pediatric patients and their families throughout their care journey.

This position is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering exceptional service with compassion and professionalism.

🕒 Schedule

Full-Time | Monday Friday

• Five 8-hour shifts per week
• Schedule will vary between 7:00 AM and 6:00 PM
• Shift times may fluctuate based on department needs

🌟 What You'll Do

• Welcome patients and families with professionalism and compassion
• Schedule appointments and coordinate patient visits
• Verify demographic and insurance information
• Assist with registration, check-in, and check-out processes
• Answer incoming phone calls and provide outstanding customer service
• Coordinate communication between patients, families, therapists, and providers
• Maintain accurate documentation within electronic medical records
• Support efficient clinic operations while ensuring an exceptional patient experience

Required Qualifications

• High School Diploma or GED
• Minimum of one (1) year of customer service, healthcare, administrative, registration, or medical office experience
• Strong communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency with computers and electronic systems

Preferred Qualifications

Previous pediatric healthcare experience is strongly preferred.

We are especially interested in candidates who have experience working with:

• Pediatric patients and families
• Pediatric therapy or rehabilitation services
• Children's specialty clinics
• High-volume healthcare registration or customer service environments

Candidates with prior pediatric experience will be highly valued as they bring an understanding of the unique needs of children and their caregivers.

🌈 Why Join Lee Health?

At Lee Health, our team members are more than employeesthey are an essential part of creating exceptional experiences for the families we serve. If you enjoy helping people, excel at customer service, and want to work in a mission-driven healthcare environment dedicated to children and families, we encourage you to apply today.

Join us and help create a welcoming, supportive experience for every child and family who walks through our doors. 🏥

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers